Recent Why SERVPRO Posts

SERVPRO for Unprecedented Times

3/17/2021 (Permalink)

We always want to support local business owners here in Ocean Springs. One of the reasons we’re so passionate about that work is because we’re local business owners, too.

You’ve put a lot of work into your business. It takes long days, late nights, dedication and hard work to ensure your business grows and succeeds. But the rewards are great, and you get to create jobs here in our community.

Sometimes things happen that you can’t predict or control. Navigating one of these changes is a challenge business owners across the country are facing this year. You’ve probably spent a good portion of your time recently working through new ways to connect with your customers and deliver services in new ways.

Many businesses have already opened their doors again, and others have found new ways to work remotely or offer products and services digitally. Regardless of how you and your employees have decided to move forward, there’s help out there for you.

Supporting Local Businesses

You can find great tools with more information about business loans and tips, advice, and more from sources you can trust. These can help you operate during uncertain times.

Beyond help navigating new circumstances, keeping your business clean is also vital to your success. That’s where your local SERVPRO experts come in.

We can make sure your business is “Certified: SERVPRO Cleaned.” What does that mean? Let’s take a closer look at the cleaning services we offer.

We start by taking the time to consult with you about your needs and build a plan for your business.

Next, our technicians will clean your space. They’ll use a high-level system to ensure you’re ready for customers to come back. Our teams work with proprietary EPA-Approved Hospital-Grade cleaning solutions. Plus, we use cleaning and decontamination standards directly from the CDC.

Finally, our teams certify your space. That means you can rest assured that you’re ready to be open for business.

If you need cleaning assistance at your business, we’re here. We have crews who are available 247 in the event of an emergency. Contact us at any time to learn more about our cleaning services and how we can help you.

Key Benefits of Our 6-Step Water Damage Restoration Process

3/11/2021 (Permalink)

Sustaining moisture damage to your house or business is scary, but acting fast is the best thing you can do. That is why we are here 24/7—you can call us at any hour to start our proven, six-step restoration process to have your home back to its pre-damaged state fast.

1. Initial Emergency Contact
Our 24-hour emergency line means that you can get in touch with us regardless of what hour you discover the damage. We will ask for key information to learn more about the damage and make the call on what resources and staffing numbers your job will require.

2. Inspection and Damage Assessment
After your call, we will rush to you in order to assess the full extent of the damage and review a detailed restoration plan before we begin the work. This is also where we will check for any safety hazards like contaminated water and halt the source of the water, if necessary.

3. Moisture Extraction
Extracting the water quickly is the best chance you have at reducing the overall damage, which is why we bring in industrial-grade vacuums and pumps to do just that. We also offer move-out services to help you quickly and safely remove your belongings to prevent further damages.

4. Dehumidifying and Drying
After the bulk of the water is removed, we bring in our advanced dryers to use on all the porous substances on your home (basically anything that is not metal or plastic). This will dry everything out thoroughly and reduce the likelihood that mold and mildew will cause severe issues to your home.

5. Cleaning and Repair
Once they are fully dry, structures and objects that have been water-damaged will generally need a thorough cleaning as well. This ensures that they are not contaminated, and also prevents them from developing a harsh odor that is common for water-damaged things.

6. Restoration
When you work with us, we guarantee a complete restoration—which also includes making structural repairs to drywall, floors and other elements of your home as well as painting and refinishing to ensure it is fully restored to its pre-damaged condition.

If your home has been water-damaged, you can count on us to help. Call us 24/7 to get the process started.

Why We’re Pascagoula's Storm Damage Resource | SERVPRO® of Biloxi/Ocean Springs/Gulfport

3/11/2021 (Permalink)

House fires can happen at any point during the year. But did you know that they’re more common during the winter months?

There are various reasons for this, ranging from home chefs whipping up larger holiday meals to space heater accidents.

Fires involving Christmas trees are one of the leading causes of fires during the holiday season. But home heating malfunctions and kitchen accidents can also cause issues for homeowners.

Our Team Is Here to Help

While no one likes to think about the aftermath of a house fire, it’s a reality for millions of Americans every year. If a fire impacts your home, we want to help you repair the damage and move forward with your life.

Here’s why we are the trusted partner for fire damage remediation in Biloxi, Gulfport, Ocean Springs, and Pascagoula:

We can help with all the restoration steps. Fire damage includes things you may not think about—like smoke damage, water damage and issues with odors in furniture upholstery. Our team can work through restoration on whatever you need us to do.

Our team believes in restoration. We have the experience necessary to ensure you can get the help you need by working to save you money on both repairs and your insurance. We look for ways to make the restoration process as painless as possible and to restore as many of your heirlooms as we can. We know some things are irreplaceable.

We’re available at any time. Fires don’t happen on anyone’s schedule. And getting started with the restoration process fast is vital to putting your home back the way it was before a fire. We know that time matters when dealing with a home restoration. Our team is available 247 when you need emergency help.

We are proudly locally owned and operated. SERVPRO is a national company, but the owner of our location is a member of the community here. We can use the leading-edge resources, equipment and techniques available to a large national company at your home. But we live and work here and want to serve our many neighbors.

If you have fire damage in your home due to a kitchen, heating or other fire, you can count on us for restoration assistance. Our team is always ready to meet your needs and help you restore your home. Call 1-800-SERVPRO to learn more about our restoration services.

Why Choose SERVPRO for your restoration needs

2/19/2021 (Permalink)

SERVPRO franchise professionals understand your situation. As an agent or adjuster, you have a responsibility to keep claims costs down while still providing the best services possible for your customers.

SERVPRO Franchise Professionals are uniquely qualified to help. Our results create a measurable difference, giving you many competitive advantages.

Emergency Response to Claims

Restoring property is the SERVPRO franchise professional's first priority. Your customer will appreciate the immediate response and you will know everything is being done to limit the damage.

Pretesting Reduces Claims Expense

Restoring property is less expensive than replacing property. Claims Professionals know the rule is, "Restore whenever possible, replace only when necessary." SERVPRO franchise professionals make sure pretesting is completed on every loss to determine restorability.

Claims Inventory Service

SERVPRO franchise professionals can provide an itemized loss inventory. You will receive an Excel formatted report and pictures of important items.

Electronic Claims Information

Our Claims Information Center provides fast, accurate information you need to make sound decisions, including:

  • A Complete Electronic Job File.
    • First Notice of Loss.
    • Detailed Estimate.
    • Digital Loss Photos.
    • Scanned Forms and Paperwork.
    • All delivered by email or hard copy.
  • On-line Access to All Files.
    • New Assignments.
    • Pending Jobs.
    • Completed Jobs.
  • Informative Reports to Improve Results
    • Job Cost Data.
  • Performance Comparison to Industry Standard.

Superior, Time-Tested Training

Effective training is the best way to help ensure your customers receive the service they deserve. Franchises are trained to IICRC standards in Fire and Water Cleanup and Restoration. In addition, continuing education classes are available to franchise professionals and insurance clients at our state-of-the-art IICRC Approved Training Facility.

Vendor Qualification Compliance and Professionalism

If you call SERVPRO, we will use only qualified vendors to service your customer. That commitment resulted in:

  • A Customer Care Center to achieve prompt handling of the claim.
  • Implementation of best practices and job process programs.
  • National Accounts qualification criteria and annual compliance checks.
  • Crew and vehicle standards.
  • Insurance requirements.
  • File documentation requirements.
  • Quality assurance program.

Serving Adjusters and Their Clients

A SERVPRO franchise professional's job is to reassure the customer, perform quality service and to report to you quickly. We know your job is to interpret the policy and adjust the claim... and not to deal with problems from vendors! Working together we strive to save you time so you can focus on priority files, while having complete control of every loss you are assigned. 24-hour emergency response, damage mitigation, loss assessment, and an electronic file are available to you within hours. SERVPRO franchise professionals’ documented, measured performance increases value to you and your shareholders, managers and customers.

Hard-earned results have made SERVPRO leaders in the fire and water cleanup and restoration industry. The SERVPRO System is geared to achieve customer satisfaction and mitigation results, adding to your company’s competitive advantage.

Why You Should Choose SERVPRO

2/5/2021 (Permalink)

The past few decades has seen a rapid advancement in the technology and techniques used in the restoration industry. These advancements allow SERVPRO of Pascagoula's Professionals to restore a property back to its preloss condition quickly, reliably, and more effectively.

The Institute of Inspection Cleaning and Restoration Certification (IICRC) sets practical standards for restoration and cleaning. The IICRC S500 Water Damage Guide is a specific set of practical standards that incorporate the field of psychometry, which involves the manipulation of temperature and relative humidity to remove moisture and dry a property quickly and effectively.

Moisture Detection and Measurement Equipment

Scientific drying principles rely upon specialized equipment to detect, measure, and monitor a property’s moisture levels. Recent advances, like infrared cameras, can help us detect water through a wall, ceiling, or floor.

  • An infrared camera may be used to identify water location for thorough water removal.
  • Sensitive moisture detectors, hygrometers, and other meters measure the extent of moisture saturation

Water Extraction Equipment

Powerful extraction equipment speeds the drying process by removing the bulk of the water from your home or business.

  • Submersible and gas-powered pumps for continuous pumping of high-level water. 
  • Truck-mounted and portable extraction units perform efficient water removal.

Drying Equipment

Industrial strength air movers and dehumidifiers are needed to remove the remaining moisture from ceiling, walls, and floors of your home or business. Proper drying helps to prevent swelling and warping of floors, walls, and furniture.

  • High-speed air movers causes moisture to evaporate at a faster pace
  • Industrial grade dehumidifiers pull the water vapor from the air.

Odor Removal and Deodorization

Water and fire damage often causes powerful odors. The machines we use remove airborne contaminants and control the air quality during the restoration and cleanup process.

  • Air scrubbers
  • Thermal foggers and deodorization agents

Sanitizing Agents, Germicides, and Anti-Microbial Treatments

The use of OSHA-approved cleaning agents may be needed to clean and remove odors and/or contaminants on your property.

  • Deodorization products control odors from excessive moisture.
  • Disinfection products stop the growth of bacteria, fungi, mildew, and other harmful microorganisms.

Call us today at 228-396-3965

Why Choose SERVPRO for Bio Hazard Clean-UP

2/4/2021 (Permalink)

Safety is ALWAYS at the front of our minds on any job here at SERVPRO of Biloxi, Gulfport, Ocean Springs, & Pascagoula – from biohazard cleanup to fire restoration. But the truth is, once our mind is focused on the job at hand, it’s easy to forget simple ways to keep ourselves and our team safe.  OSHA, or the Occupational Safety and Health Administration, was established in 1971 to help ensure employees have a workplace free from recognized hazards. While OSHA does help with safety, no one agency can be responsible for the safety of everyone every day. It’s no secret safety issues increase following a fire, flood or other disaster. So it’s up to restoration contractors and technicians to understand the risks and be trained to handle them whether it be high levels of bacteria in a flooded home, or mold on a basement wall. 

Basic Safety Risks 

Here are some safety risks to consider specifically related to restoration and remediation work, and very simple safety tips to keep in mind: 

  • Structural integrity issues caused by fire or flood damage – do not walk on surfaces that are not stable.
  • Possible exposures from toxic chemical substances generated during a fire or in flood water -- wear rubber boots and gloves.
  • A variety of sharp metal objects, razor blades, jagged edges – use care when handling and clean any cuts or wounds.
  • Breathing dust containing asbestos or other toxic materials – wear proper filtration masks.
  • Eye injuries from flying debris, dust, contaminated water and cleaning chemicals – wear safety goggles.
  • Carbon monoxide from propane or gas fired generators or other equipment – do not work in these areas.
  • Ladders – avoid electrical wires, position at a safe angle; don’t place on unstable surfaces.
  • Chain saws and other power tools– follow manufacturer’s instructions and don’t overreach.
  • Trucks or other heavy equipment backing up or being moved – always be alert on the job.
  • Remediating death scenes (may include blood or bodily fluids) – use gloves and other PPE (personal protection equipment) like hazmat suits.Highly Trained Restoration Specialists
  • Our SERVPRO Professionals are highly trained in property restoration. From initial and ongoing training at SERVPRO's Corporate Training Facility to regular IICRC industry certifications, our Professionals are equipped with the knowledge to restore your property. The SERVPRO training program includes:

Handling Chemicals 

Technicians should also be trained to select and use appropriate cleaning chemicals, disinfectants and protectors. For example, bleach, while readily available and inexpensive, is a caustic and hazardous chemical. It can cause harm to human skin and mucus membranes, is corrosive to metals, is readily inactivated by organic matter, produces irritating fumes, and can generate deadly chlorine gas or form explosive compounds if inadvertently mixed with ammonia or ammonia-containing products. When using any chemical, care should also be taken to allow adequate dwell time for EPA registered disinfectants. All EPA labeled directions must be followed. Moreover, using a chemical that may be “safer” and less toxic may not be strong enough to inactivate target organisms. There is no doubt the most efficient method to stay safe is to constantly be aware of your work area surroundings and follow OSHA and industry guidelines. Safety is everybody’s job.

COVID Cleaning for your Home or Business

2/4/2021 (Permalink)

About Coronavirus

The Centers for Disease Control and Prevention continues to respond to an outbreak of respiratory disease caused by a new coronavirus that was first detected in China and has now spread internationally. While the virus is termed coronavirus, the sickness that results after infection has been termed COVID-19.

COVID-19 has now been declared a pandemic, which is a global outbreak of a disease.

Expert Level Cleaning Services

SERVPRO franchise professionals are uniquely prepared during this unprecedented time to clean and disinfect your home or business according to the protocols set forth by the CDC. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis. Our professionals are trained to perform a proactive cleanup that involves facility or structure cleaning and disinfection. Cleanup procedures generally include cleaning of porous and non-porous surfaces, disinfecting of non-porous surfaces, cleaning and disinfecting of equipment, tools, and/or supplies used for cleanup process, and disposal of waste.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

    • Kitchen/Food Areas
    • Bathrooms
    • Schools/Classrooms
    • Offices
    • Retail Spaces
    • Water Fountains
    • Shelving/Racks
    • Sales Counters
    • Carpets and Rugs
    • Stair Handrails
    • Elevator Cars
    • Playground Equipment
    • Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Need Specialized Cleaning Services?
Call Us Today 1-800-SERVPRO

ERP

2/6/2020 (Permalink)

Emergency Planning

Even with insurance coverage, disasters can shake the foundations of even the best-managed companies. Make a business assessment for the survival of your company. Regardless of the cause of the catastrophe, a company’s very survival often depends on being prepared to responding quickly and efficiently, so a carefully constructed disaster recovery plan is one asset that every business needs. Before any calamity strikes, you should know what tasks will need to be performed to get your company running again and who will be responsible for accomplishing them. While there is no one-size-fits-all recovery plan, every business’ strategy should include some basics. Laying the groundwork by preparing to handle insurance claims, scouting viable options for temporary operations and considering the implications of various financial alternatives before trouble strikes can make the process of recovery much easier. The impacts from hazards can be reduced by investing in mitigation. If there is a potential for significant impacts, then creating a mitigation strategy should be a high priority.

Insurance Considerations

Depending upon the details of the policy that you have selected for your business, commercial property insurance may cover damage or loss of the insured property, time element losses, loss mitigation costs, and loss adjustment expenses. It may also cover costs for public relations, research and development, and other necessities. When a disaster occurs, it is crucial to take the steps that will preserve and maximize your insurance coverage. To ensure that you receive all the benefits that your business is entitled to, familiarize yourself with the ins and outs of your policy before any problems arise. Work with your insurance company to create a checklist of your responsibilities after a loss to aid you in meeting deadlines and assembling documentation. Knowing what you are responsible for and being organized will make the recovery smoother and faster.

Making Your Claim

If your business is hit by disaster, set your recovery plan into motion by providing prompt notification of any claim to your insurance company. Be ready to meet any deadlines for filing proof of loss statements. If circumstances make the deadline for these statements unreasonable, get written approval for extensions. Be prepared to meet any requirements for preserving the evidence of your claim if destructive testing or immediate remediation is necessary. You will also want to record your loss mitigation efforts and the reasons that these efforts were needed.

Regardless of the cause of the catastrophe, a company's very survival often depends on responding quickly and efficiently, so a carefully constructed disaster recovery plan is one asset that every business needs.

Regardless of the cause of the catastrophe, a company’s very survival often depends on responding quickly and efficiently, so a carefully constructed disaster recovery plan is one asset that every business needs. SERVPRO of Pascagoula has a FREE customizable app that can aid your company recover in a timely manner. 

Timing Matters

Timing is critical in insurance claims. While keeping your insurance company informed is important, you need to understand any time limitations in your policy and their potential consequences. Review your policy to see if there is a deadline for electing a valuation method. See if there is a time limit for rebuilding or replacement. You will also want to check your policy for a suit limitation clause. Most policies contain one, so you will want to be sure that it is conservatively calendared to give you time to maneuver if necessary.

Payment Possibilities

It is not surprising that cash flow is a primary concern for a business working to recover after a catastrophe. While it can take time for a claim to be settled, some insurance policies contain provisions for claim advances or partial payments. Search through your policy to see if these provisions are included and identify how you would invoke them.

Re-establishing Operations

A business impact analysis of your business before a disaster will plan and effectively get your business running smoothly again. Before anything bad happens, think about how your business could operate during the recovery phase. This may involve moving to a temporary location or finding storage for undamaged inventory or equipment, so it’s smart to be aware of the possibilities in your area. Make a note to analyze leasing and service contracts if you are forced to relocate so that you can try to tailor them to your business’s specific needs.

Property Considerations

Regardless of where you set up shop after a catastrophe, you will have to decide what to do with your original location. Is rehabilitating or rebuilding the site worthwhile? If you believe that it is, then you will need to arrange for professional remediation, design and construction services. If you decide against rebuilding, then you must figure out how to dispose of that property and acquire a new permanent location. Remember that a new location will still require design and construction services in order to modify it to suit your company’s needs. Don’t forget to review zoning issues for any new property to verify that your business will be able to build appropriate facilities and operate as desired at that location.

Financing Issues

Even with insurance, a recovery may require financing. Depending on your recovery plans, options might include a line of credit, an acquisition loan or a construction loan. In some situations, it may be possible to use legal actions to seek reimbursement from the party responsible for your loss. Weigh all the possibilities carefully and remember to consider the potential tax consequences. Understanding the pros and cons of your options before any problems start will make it easier to make smart decisions when a disaster hits.

When your business needs assistance dealing with the aftermath of a catastrophe, count on SERVPRO of Pascagoula; our professionals are prepared to respond, so when a significant event occurs, we be there for you. Whether it is damage from flooding, a fire, a tornado, a hurricane, an ice event or a snowstorm, we have the resources and expertise to help on the Coast.

24 Hour Remediation Services

2/5/2020 (Permalink)

SERVPRO of Pascagoula is ready to answer the call 24/7/365!

As an independently owned business ourselves, we understand that business continuity is extremely important and that every hour lost is a customer and revenue lost. With our highly trained and certified technicians, we can prevent loses such as water damage and mold from being long-term problem for your business. With us being a 24-hour franchise, we have a flexible schedule to work around time strains you may have. 

We have the experience and the technology needed to solve any problem. If your business or residence is damaged by water, fire, or any other force of mother nature, do not hesitate to call SERVPRO of Pascagoula at 228-475-3473!

Financing Options with SERVPRO of Pascagoula

2/5/2020 (Permalink)

It has been said that "money cannot buy happiness", but having a safe home to enjoy certainly can promote happiness. So when your safe, happy home suffers water, fire, or another type of damage, what can you do to bring your home back to its former glory? Call SERVPRO of Pascagoula as soon as it happens and we'll make it "Like it never even happened."

But we know the necessary repairs can be expensive. Certainly, we don't want to add financial difficulty to an already difficult time such as cleaning up after damage to your home. That's why SERVPRO of Pascagoula recently partnered with GreenSky in order to help with the cost of these repairs. GreenSky offers different payment options to our customers. The approval process is simple! Our customers can apply by phone, online, or using the GreenSky app! It takes only a few minutes to apply! Whether you're applying to cover the cost of your insurance deductible or the entire cost of your repairs, GreenSky can help with the cost and SERVPRO of Pascagoula can get your house back in top shape!

You Can Trust SERVPRO!

11/19/2019 (Permalink)

Serving America Since 1967

SERVPRO® Franchise Professionals have been helping home and business owners recover from fire damages across the United States.

Over 1,600 Franchises Nationwide

More locations means faster response. A SERVPRO® Franchise Professional can usually be on-site within four hours to help protect the structure, business and personal property.

SERVPRO® National Call Center Served 313 Insurance and Property Management Companies and Their Clients Nationwide in the Last Year Alone.

We have earned the trust of the insurance industry by serving thousands of their policy holders and clients with respect and integrity. The more we restore, the less that needs to be replaced. This helps our clients save millions of dollars each year. That helps lower your insurance rates too!

24-Hour Emergency Service

 In our business, you need us fast! The sooner we arrive, the better the chance we can reduce damage and save money. Franchise Professionals are available 24 hours a day, seven days a week, 365 days a year.

Trained, Uniformed Franchise Professionals

A trained, uniformed and equipped SERVPRO® Franchise Professional will walk you through the job process and then work quickly to restore your property to preloss condition whenever possible.

References

From large commercial environments to small residential losses, SERVPRO® Franchise Professionals understand your loss is the job that matters most! We will be happy to provide references so you can feel confident that SERVPRO® is the best system to service your needs.

Home Sweet..... Mold?

11/15/2019 (Permalink)

Microbial growth is a serious problem for one to have in their home or business! Most people do not even know that they have microbial growth cultivating in their property. One way microbial growth makes itself known is it gives off an musty odor. It is important to not ignore a smell like this in you home or business. Leaving microbial growth alone to grow will only increase the cost of getting it removed. It is also putting the occupant(s) of the building's health at risk. You need to address the situation immediately. We will remedy your loss "Like it never even happened." Why wait? The microbial growth is not. It is only getting stronger and harsher. Call us at (228) 475-3473. We are always here to help.

Benefits of a National Brand

11/15/2019 (Permalink)

SERVPRO is the only mitigation company with national advertising. You know us and trust us. Effective results are the results of consistent training and execution.

Since 1967, SERVPRO Industries, Inc. has been redefining and improving the mitigation and restoration industries. In 1992, the SERVPRO National Training Center was developed specifically to teach restoration and mitigations skills to insurance industry employees, as well as Franchise owners. SERVPRO has been a state –approved Continuing Education Course Location and an IICRC-approved school since 1997. In May of 2005, SERVPRO moved to a new corporate location with an innovative and much larger Training Center.

SERVPRO Industries, Inc. is one of nine organizations qualified to offer the Applied Structural Drying course. The Applied Structural Drying course covers the effective, efficient, and timely drying of water-damaged structures and contents, using comprehensive classroom and hands-on training, in order to facilitate appropriate decision-making within a restorative drying environment. Students will experience live, hands-on use of instruments, extraction systems, drying equipment, and chemistry use in an actual flooded building situation.

CE Class Registration for December 10, 2019

11/4/2019 (Permalink)

CE Class Registration

SERVPRO of Pascagoula is now registering for our up coming CE Class. The CE class will be held December 10, 2019. We will be doing two CE class that day. Schedule is as follows:

9am-1pm- Understanding the Restoration Industry Property Fire Damage Restoration (4 Hour Course)

1pm-1:45pm we will break for lunch

2pm-5pm-Ethics (3 Hour Course)

You can register for one of the courses or both. 

To register please follow the directions below:

Email Briana@SERVPRObiloxi.com

Please include the following information:

-Full name

-Phone number

-Place of employment

-Which classes you would like to sign up for 

Once you are signed up you will be added to an email list to get updates on the CE class. The place is to be determined at this moment. If you have any questions please email your questions to Briana@SERVPRObiloxi.com

We look forward to seeing you in class.