Recent Posts

Getting your business ready to open again after a disaster

2/19/2021 (Permalink)

If you’re like most Gulf Coast residents, you’ve learned a lot about the unpredictability of life during the COVID-19 pandemic. After all, no one saw a pandemic coming.

Business owners have been hit particularly hard during the pandemic. They’ve had to search for new ways to operate and connect with customers and manage new and shifting obligations (like transforming the dining room into a virtual classroom).

While most of us had no plans to deal with 2020, diligent business owners always have strategies for dealing with more common disasters, like a fire, destructive storm or flooding.

Having the plans and implementing them in the face of disaster, however, are different things.

We work with business owners all the time, so we know what it takes to get your business up and running again. Here’s some of the best advice we can give business owners facing a restoration scenario.

From Disaster to Reopening

Because we want to help business owners thrived, we’ve pulled together some of the best tips to help you deal with the restoration process:

Don’t forget about your plans. This sounds simple, but it can be challenging to work through your programs after something as jarring as a natural disaster. Remember your plans and why you’ve put them in place. Depending on your business, that may include moving to a backup location.

Assist your employees as you can. Don’t forget this disaster will impact your employees, too. You can reach out to organizations like the Small Business Administration (SBA) for help.

Document and photograph the damage. You’ll want to take photographs before you clean up the damage. You’ll also want to inventory everything that was damaged. Your insurance company will need this vital information, so be prepared to provide it.

Regularly out to critical stakeholders. It’s easier now than it’s ever been to reach out to your suppliers, your employees, your customers and your community. You can use everything from social media and an email list to an old-fashioned phone call.

Work with the right partners.Choose competent professionals to work on your restoration process and repair any of the damage. It will make opening up again easier.

If a fire, flood or any other cause damages your business, you can always count on us for restoration assistance. We have crews who are available 247 in the event of an emergency. Contact us at any time to learn more about our restoration services and how we can help you

Commercial Fire Restoration Services @ SERVPRO

2/19/2021 (Permalink)

Fire damage can be very devastating for a business or commercial property. In addition to fire, smoke, and soot damage, water damage caused by firefighting efforts and fire suppression systems may occur. Every hour spent restoring your business back to pre-fire condition is an hour of lost revenue and productivity. If you have a fire emergency, call a SERVPRO Franchise Professional.

Commercial Fire Damage? Call Us Today 1-800-SERVPRO

Commercial Restoration Presents Unique Challenges

SERVPRO Franchise Professionals have the training, experience, and equipment to manage your commercial fire damage emergency. They will respond quickly and manage the fire restoration project through to its completion—getting your property business-ready. Learn more about SERVPRO Franchise Professional training and certifications.

  • Fire and Smoke Restoration Technician
  • Odor Control Technician
  • Upholstery & Fabric Cleaning Technician
  • Water Damage Restoration Technician

Why Choose SERVPRO for your restoration needs

2/19/2021 (Permalink)

SERVPRO franchise professionals understand your situation. As an agent or adjuster, you have a responsibility to keep claims costs down while still providing the best services possible for your customers.

SERVPRO Franchise Professionals are uniquely qualified to help. Our results create a measurable difference, giving you many competitive advantages.

Emergency Response to Claims

Restoring property is the SERVPRO franchise professional's first priority. Your customer will appreciate the immediate response and you will know everything is being done to limit the damage.

Pretesting Reduces Claims Expense

Restoring property is less expensive than replacing property. Claims Professionals know the rule is, "Restore whenever possible, replace only when necessary." SERVPRO franchise professionals make sure pretesting is completed on every loss to determine restorability.

Claims Inventory Service

SERVPRO franchise professionals can provide an itemized loss inventory. You will receive an Excel formatted report and pictures of important items.

Electronic Claims Information

Our Claims Information Center provides fast, accurate information you need to make sound decisions, including:

  • A Complete Electronic Job File.
    • First Notice of Loss.
    • Detailed Estimate.
    • Digital Loss Photos.
    • Scanned Forms and Paperwork.
    • All delivered by email or hard copy.
  • On-line Access to All Files.
    • New Assignments.
    • Pending Jobs.
    • Completed Jobs.
  • Informative Reports to Improve Results
    • Job Cost Data.
  • Performance Comparison to Industry Standard.

Superior, Time-Tested Training

Effective training is the best way to help ensure your customers receive the service they deserve. Franchises are trained to IICRC standards in Fire and Water Cleanup and Restoration. In addition, continuing education classes are available to franchise professionals and insurance clients at our state-of-the-art IICRC Approved Training Facility.

Vendor Qualification Compliance and Professionalism

If you call SERVPRO, we will use only qualified vendors to service your customer. That commitment resulted in:

  • A Customer Care Center to achieve prompt handling of the claim.
  • Implementation of best practices and job process programs.
  • National Accounts qualification criteria and annual compliance checks.
  • Crew and vehicle standards.
  • Insurance requirements.
  • File documentation requirements.
  • Quality assurance program.

Serving Adjusters and Their Clients

A SERVPRO franchise professional's job is to reassure the customer, perform quality service and to report to you quickly. We know your job is to interpret the policy and adjust the claim... and not to deal with problems from vendors! Working together we strive to save you time so you can focus on priority files, while having complete control of every loss you are assigned. 24-hour emergency response, damage mitigation, loss assessment, and an electronic file are available to you within hours. SERVPRO franchise professionals’ documented, measured performance increases value to you and your shareholders, managers and customers.

Hard-earned results have made SERVPRO leaders in the fire and water cleanup and restoration industry. The SERVPRO System is geared to achieve customer satisfaction and mitigation results, adding to your company’s competitive advantage.

Overview of Commercial Property Services

2/5/2021 (Permalink)

About Coronavirus

The Centers for Disease Control and Prevention continues to respond to an outbreak of respiratory disease caused by a new coronavirus that was first detected in China and has now spread internationally. While the virus is termed coronavirus, the sickness that results after infection has been termed COVID-19.

COVID-19 has now been declared a pandemic, which is a global outbreak of a disease.

Expert Level Cleaning Services

SERVPRO franchise professionals are uniquely prepared during this unprecedented time to clean and disinfect your home or business according to the protocols set forth by the CDC. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis. Our professionals are trained to perform a proactive cleanup that involves facility or structure cleaning and disinfection. Cleanup procedures generally include cleaning of porous and non-porous surfaces, disinfecting of non-porous surfaces, cleaning and disinfecting of equipment, tools, and/or supplies used for cleanup process, and disposal of waste.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

    • Kitchen/Food Areas
    • Bathrooms
    • Schools/Classrooms
    • Offices
    • Retail Spaces
    • Water Fountains
    • Shelving/Racks
    • Sales Counters
    • Carpets and Rugs
    • Stair Handrails
    • Elevator Cars
    • Playground Equipment
    • Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Need Specialized Cleaning Services?
Call Us Today 1-800-SERVPRO

Why You Should Choose SERVPRO

2/5/2021 (Permalink)

The past few decades has seen a rapid advancement in the technology and techniques used in the restoration industry. These advancements allow SERVPRO of Pascagoula's Professionals to restore a property back to its preloss condition quickly, reliably, and more effectively.

The Institute of Inspection Cleaning and Restoration Certification (IICRC) sets practical standards for restoration and cleaning. The IICRC S500 Water Damage Guide is a specific set of practical standards that incorporate the field of psychometry, which involves the manipulation of temperature and relative humidity to remove moisture and dry a property quickly and effectively.

Moisture Detection and Measurement Equipment

Scientific drying principles rely upon specialized equipment to detect, measure, and monitor a property’s moisture levels. Recent advances, like infrared cameras, can help us detect water through a wall, ceiling, or floor.

  • An infrared camera may be used to identify water location for thorough water removal.
  • Sensitive moisture detectors, hygrometers, and other meters measure the extent of moisture saturation

Water Extraction Equipment

Powerful extraction equipment speeds the drying process by removing the bulk of the water from your home or business.

  • Submersible and gas-powered pumps for continuous pumping of high-level water. 
  • Truck-mounted and portable extraction units perform efficient water removal.

Drying Equipment

Industrial strength air movers and dehumidifiers are needed to remove the remaining moisture from ceiling, walls, and floors of your home or business. Proper drying helps to prevent swelling and warping of floors, walls, and furniture.

  • High-speed air movers causes moisture to evaporate at a faster pace
  • Industrial grade dehumidifiers pull the water vapor from the air.

Odor Removal and Deodorization

Water and fire damage often causes powerful odors. The machines we use remove airborne contaminants and control the air quality during the restoration and cleanup process.

  • Air scrubbers
  • Thermal foggers and deodorization agents

Sanitizing Agents, Germicides, and Anti-Microbial Treatments

The use of OSHA-approved cleaning agents may be needed to clean and remove odors and/or contaminants on your property.

  • Deodorization products control odors from excessive moisture.
  • Disinfection products stop the growth of bacteria, fungi, mildew, and other harmful microorganisms.

Call us today at 228-396-3965

Do You have damage left behind after a Storm? SERVPRO can help

2/5/2021 (Permalink)

Storm and flood damage can be devastating. Immediate action is needed, and you need the company with storm damage experience. SERVPRO Franchise Professionals have the expertise and the resources to handle any size disaster and can respond immediately to storm and flooding conditions.

SERVPRO Franchise Professionals

Why Choose a SERVPRO Franchise Professional?

 

They’re Faster to Any Size Disaster

SERVPRO Franchise Professionals are dedicated to responding immediately to water and storm damage emergencies. A fast response lessens the damage, limits further damage, and reduces cost

 

They're Highly Trained Water Damage Specialists

They specialize in water and storm damage restoration, the cornerstone of our business. SERVPRO Franchise Professionals have extensive water damage restoration training that enables them to get you back to normal.

 They Have the Resources to Handle Storms and Disasters

SERVPRO Franchise Professionals have a national network of over 1,700 Franchises across the country and elite Disaster Recovery Team strategically located throughout the country.

Regardless of the Storm Damage, They Can Help

Storms occur with little warning and can be especially devastating, so you’ll need the company that you can trust to rise to the occasion. Regardless of the type of storm, SERVPRO Franchise Professionals can handle any size disaster. During catastrophic storms and major events, our Disaster Recovery Team can respond quickly with additional resources.

  • Flooding caused by heavy rains
  • Hurricanes and tidal surges
  • Tornadoes and wind damage
  • Ice and snowstorms
  • Wild fires
  • Have Storm or Flood Damage?
    Call Us Today 1-800-SERVPRO

Why Choose SERVPRO for Bio Hazard Clean-UP

2/4/2021 (Permalink)

Safety is ALWAYS at the front of our minds on any job here at SERVPRO of Biloxi, Gulfport, Ocean Springs, & Pascagoula – from biohazard cleanup to fire restoration. But the truth is, once our mind is focused on the job at hand, it’s easy to forget simple ways to keep ourselves and our team safe.  OSHA, or the Occupational Safety and Health Administration, was established in 1971 to help ensure employees have a workplace free from recognized hazards. While OSHA does help with safety, no one agency can be responsible for the safety of everyone every day. It’s no secret safety issues increase following a fire, flood or other disaster. So it’s up to restoration contractors and technicians to understand the risks and be trained to handle them whether it be high levels of bacteria in a flooded home, or mold on a basement wall. 

Basic Safety Risks 

Here are some safety risks to consider specifically related to restoration and remediation work, and very simple safety tips to keep in mind: 

  • Structural integrity issues caused by fire or flood damage – do not walk on surfaces that are not stable.
  • Possible exposures from toxic chemical substances generated during a fire or in flood water -- wear rubber boots and gloves.
  • A variety of sharp metal objects, razor blades, jagged edges – use care when handling and clean any cuts or wounds.
  • Breathing dust containing asbestos or other toxic materials – wear proper filtration masks.
  • Eye injuries from flying debris, dust, contaminated water and cleaning chemicals – wear safety goggles.
  • Carbon monoxide from propane or gas fired generators or other equipment – do not work in these areas.
  • Ladders – avoid electrical wires, position at a safe angle; don’t place on unstable surfaces.
  • Chain saws and other power tools– follow manufacturer’s instructions and don’t overreach.
  • Trucks or other heavy equipment backing up or being moved – always be alert on the job.
  • Remediating death scenes (may include blood or bodily fluids) – use gloves and other PPE (personal protection equipment) like hazmat suits.Highly Trained Restoration Specialists
  • Our SERVPRO Professionals are highly trained in property restoration. From initial and ongoing training at SERVPRO's Corporate Training Facility to regular IICRC industry certifications, our Professionals are equipped with the knowledge to restore your property. The SERVPRO training program includes:

Handling Chemicals 

Technicians should also be trained to select and use appropriate cleaning chemicals, disinfectants and protectors. For example, bleach, while readily available and inexpensive, is a caustic and hazardous chemical. It can cause harm to human skin and mucus membranes, is corrosive to metals, is readily inactivated by organic matter, produces irritating fumes, and can generate deadly chlorine gas or form explosive compounds if inadvertently mixed with ammonia or ammonia-containing products. When using any chemical, care should also be taken to allow adequate dwell time for EPA registered disinfectants. All EPA labeled directions must be followed. Moreover, using a chemical that may be “safer” and less toxic may not be strong enough to inactivate target organisms. There is no doubt the most efficient method to stay safe is to constantly be aware of your work area surroundings and follow OSHA and industry guidelines. Safety is everybody’s job.

Commercial Cleaning Services

2/4/2021 (Permalink)

Commercial Cleaning Services

Whether you need cleaning for a commercial office or require industrial cleaning services, your local SERVPRO Franchise Professional can help. You don’t have time to worry about the common wear and tear that gradually soils your office or warehouse. When grime, odor, and moisture challenges go beyond the scope of your regular janitorial staff, call in your local SERVPRO Franchise Professional. Whether it’s removing an odor problem or deep cleaning flooring or carpets, you can rely on SERVPRO Franchise Professionals to make your workspace or warehouse look its very best.

Your local SERVPRO Franchise Professional will get the job done right and get it done quickly, because the SERVPRO Advantage includes these benefits:

  • Award-winning training
  • Over 40 years’ experience in the industry
  • More than 100 exclusive cleaning products

Have Questions? Call Today 1-800-SERVPRO

Certified: SERVPRO Cleaned

Our Certified: SERVPRO Cleaned defensive cleaning program gives your business a way forward to provide your employees and customers ongoing safety as you operate after the COVID-19 pandemic. 

Specialty Cleaning Services

SERVPRO Franchise Professionals offer cleaning services ranging from cleaning restaurant hoods to removing biohazard contaminants. They have the specialized training and products to get your property back to business. Their cleaning services include the following:

Commercial Cleaning Services

2/4/2021 (Permalink)

Your commercial property’s appearance speaks volumes to your clients. So when the need arises for professional cleaning or emergency restoration services, SERVPRO Franchise Professionals have the training and expertise to help make it “Like it never even happened.”

Getting Back to Business, Certified: SERVPRO Cleaned

Our Certified: SERVPRO Cleaned defensive cleaning program gives your business a way forward to provide your employees and customers ongoing safety as you operate after the COVID-19 pandemic. As America’s #1 cleanup and restoration brand, we can make your building safer and ready to get back to business.

Commercial Building Restoration Services

We are available 24 hours a day to get your business back up and running. Our expertise includes restoration services for fire and water damage, including electronics restoration and document drying. We are also your business’s best resource for mold remediation. Learn more about our commercial restoration services:

Commercial Building Cleaning Services

Whether your need is removing an odor problem or deep cleaning flooring or carpets, you can depend on a SERVPRO Franchise Professional to get the job done right the first time. They’ll respond promptly and make your workspace look its very best. Learn more about our Commercial Cleaning Service.

COVID Cleaning for your Home or Business

2/4/2021 (Permalink)

About Coronavirus

The Centers for Disease Control and Prevention continues to respond to an outbreak of respiratory disease caused by a new coronavirus that was first detected in China and has now spread internationally. While the virus is termed coronavirus, the sickness that results after infection has been termed COVID-19.

COVID-19 has now been declared a pandemic, which is a global outbreak of a disease.

Expert Level Cleaning Services

SERVPRO franchise professionals are uniquely prepared during this unprecedented time to clean and disinfect your home or business according to the protocols set forth by the CDC. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis. Our professionals are trained to perform a proactive cleanup that involves facility or structure cleaning and disinfection. Cleanup procedures generally include cleaning of porous and non-porous surfaces, disinfecting of non-porous surfaces, cleaning and disinfecting of equipment, tools, and/or supplies used for cleanup process, and disposal of waste.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

    • Kitchen/Food Areas
    • Bathrooms
    • Schools/Classrooms
    • Offices
    • Retail Spaces
    • Water Fountains
    • Shelving/Racks
    • Sales Counters
    • Carpets and Rugs
    • Stair Handrails
    • Elevator Cars
    • Playground Equipment
    • Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Need Specialized Cleaning Services?
Call Us Today 1-800-SERVPRO